Hey there folks,
We do read these forums, but as it’s possible to get much more detail (and send us files including save games, config and log files) via email, we thought let you know where to send them and what useful information to send with us.
Firstly, there is an ObjectsInSpace folder either in your game install folder on windows, or in your Documents folder on Mac, which contains log files, config files, save games and any crash dumps.
Things that would be useful to help us fix any issues include:
- Your system specs
- Which version of the game you are using
- What you were doing
- Your debug log file and any crash log files, if the bug causes a crash
- Your save game, if the bug is replicable from your save
If you are able to replicate a bug, and can describe the steps to do that, that would also be very useful.
You can email us at firstname.lastname@example.org